Tel: 423-521-2253
Fax: 423-389-9336
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FAQ
Please see the following drop down list for many of our frequently asked questions. If you do not see your question answered below feel free to chat with us or contact us.
Physical Therapy is medical treatment for an injury or illness that is focsed on improving function and helping patients live healthier lives. Physical therapy can help improve mobility and overall functional ability, decrease pain, help patients avoid or recover from surgery and much more. Treatment includes an evaluation and treatment sessions based on your needs and condition. Treatment always involves movement and exercise, and can include manual therapy, dry needling, movement analysis, and more.
Every session is unique and tailored to your needs, how you are feeling that day, and the progress you are making with your plan of care.
Initial Evaluation: Our time to get to know one another and learn about the history of your condition or problem. We will take tests and measures and come up with a diagnosis and plan of action. During this session you may receive education and treatment in addition to the evaluation at no additional charge, though this may vary depending on the complexity of the case.
Treatment sessions: Each session is one-on-one and specific to you. These can be at your home, work place, gym (contact for details), or our office (coming soon). During this time we will focus on addressing pain and mobility restrictions, education on your condition and self-management, and most importantly targeted exercise and motor re-training to get you on the road to recovery. Besides movement and exercise some common treatment techniques used include Manual therapy, Instrument-assisted soft tissue mobilization, Dry-needling, Electroneedling, Cupping and more.
No, at this time we do not accept any insurance. We are a cash-based practice which allows us to focus on treating you. We are considered an out-of-network provider and can provide you with an itemized super-bill which you can submit to your insurance. If you have additional insurance questions it is advised that you speak with your insurance provider regarding any reimbursement based on your individual insurance policy.
At this time we are not offering refunds on partial packages. All visits need to be booked on a single plan of care or issue to optizimize your wellness. If you have met your goals before completing the number of visits in a package, any un-used visits can be banked for future needs and do not expire.
To ensure we are always able to provide one-on-one services we have the established a simple cancellation and no show policy.
-Cancellations are permitted up to 24 hours prior to the scheduled appointment time, appointments cancelled before this time may be rescheduled. Any cancellations after this point up to the time of the appointment will incure the full service fee.
-No show policy- all no shows will incure the full service fee without refund.