Privacy Policy

At Ascent Physical Therapy and Performance LLC we take many precautions to ensure that your privacy and trust are upheld to the highest standard while visiting www.ascentdpt.com. Visitors may use our website without submitting any personal information, however you may be prompted to provide personal information if you wish to contact us or submit an inquiry.

Information Collection, Use, and Sharing.

 

We receive, collect and store any information you enter on our website or provide us in any other way.

 

Non-personal, non-identifiable information: Ascent Physical Therapy and Performance LLC may collect non-personal, non-identifiable information for statistical or data analysis purposes, e.g. what browser you’re using or what link brought you to our website. Your personal identity is private and will not be linked to this information.

 

Personal information (non-health related): The personal data you submit via our website may be used to provide customer service (ex. confirming your online request for an appointment); send periodic communications (ex. respond to inquiries or send newsletters); or personalize your experience (ex. provide content customized to you).

 

When using our website to fill out a form, request an appointment, submit an inquiry, subscribe to a newsletter, or RSVP to an event, you may be asked to provide your name, email address, phone number, or other information specifically relevant to your inquiry this information is optional and will not be linked to any diagnoses or your medical record.

 

We may also collect Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history if applicable. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. All medical information and payment details including billing will be completed through a HIPAA secure third-party app.

 

 

 

Personal information (health related)/ Information Security/ HIPAA Compliance: We use a variety of security measures to ensure the safety of your data when you submit your personal information through our website. Our website is protected by Secure Socket Layer (SSL) technology which establishes encrypted links between a web server and browser in online communication. The use of this technology ensures that all data transmitted between the web server and browser remains encrypted. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the website address.

 

In addition to the encryption used to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Furthermore, all software used to collect, document, and store any medical information is fully HIPAA compliant. We use third party software (www.janeapp.com) which is fully HIPAA compliant. Any communication regarding your medical information will be completed in a secure manner and as outlined in our HIPPA and Privacy Policy which every new patient receives at their first visit or can be requested before the first appointment by using our contact information.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (423) 521-2253 or at info@ascentdpt.com.

 

Cookies: We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to provide your information in a form more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 

Links: Occasionally, our website may include links to third-party sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Disclosure of Information to Outside Parties: We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We reserve the right to cooperate with local, state, and/or national officials in any investigation that may require personal information provided on our website or reports about unlawful activity on our website. We may disclose personal and non-personal information in order to satisfy a request from any authority having jurisdiction over you or us. All medical information will be handled as outlined in our HIPAA Policies and Procedures document.

 

Your Consent: By using our site, you consent to our privacy policy. 

 

How Users Can Delete Personal Information: You may opt out of future company email communications via the “Unsubscribe” or “Manage Preferences” link at the bottom of an Ascent Physical Therapy and Performance LLC email. Alternately, you may contact Ascent at (423)-521-2253 or info@ascentdpt.com to request that your email address be opted out of future digital communications. 

 

Changes to our Privacy Policy: If we decide to change our privacy policy, we will post those changes to this page.